Shipping for Winning Bidders
- The bidder may set up freight for any items won with their freight company. The bidder must fax or email the division that has the items a bill of lading as this authorizes us to release the items to the freight company. We may be able to set up freight for you. Call us for more information.
- Any items not picked up or shipped will be charged storage. The storage rate will be determined depending on size of items and duration of time that item is in our warehouse. Please note we are NOT in the storage business so please set up your shipping or let us know your plans in a timely fashion.
- Please note where the auction is located. If auction is ON-SITE, there must be prior arrangements made to transport the item(s) to our warehouse for shipping. Also note there will be a charge for removal and transportation. Please contact the division in charge of that auction to receive an on-site auction removal and transportation quote.
What is the Auction Factory shipping policy?
Shipping policies may differ between divisions. Contact your local division if you have specific shipping questions. Small packages may be sent out via FedEx. There will be a small packaging fee, which covers labor and materials. If more labor or materials are needed to properly package your items for certain shipments, a custom packaging fee may be required.
Can I get a shipping quote?
Once we have the accurate weight and dimensions of your pallet(s) or box, we can get a shipping quote. In the meantime, you can estimate your shipping costs using the provided dimensions listed on the auction and the weight of the items (which may be available through the online manufacturer's website). For smaller items, we recommend going through Fedex for your quote. For larger items, please use a freight company.
Am I charged storage while I am waiting?
Any items not picked up or shipped will be charged storage. We do not charge storage fees once you have contacted us and let us know you have arranged for shipping. Once we have the shipping quote, we will contact you. If you do not respond to the quote within a designated time, a storage fee may be charged. We do not contact you if your items are being shipped via Fedex
What about shipping larger items
Larger items can be shipped via freight or white glove delivery. There is a fee of $50 for standard palletization (custom-built pallets may require additional fees). If you are arranging your own freight, please ensure that a Bill of Lading is email or faxed to the appropriate Auction Factory division.
White glve delivery is available through certain divisions. This includes dropping the items off wherever you would like them. There may be extra fees for disassembly, moving up or down stairs, etc. Contact your local division for quotes.
How long does shipping take?
Shipping could take from one day to two weeks from when the auction ends. Timing depends on the number of customers choosing shipping and the number items that need shipped. You can help to speed up the process by contacting the appropriate division the day after the auction ends and arranging shipping. Typically our shipping process takes anywhere from a day to a week and a half from when the auction ends. It is contingent upon the number of customers that elect to have their items shipped. To help expedite this process please contact the appropriate PCI division the day after the auction ends to arrange shipping.
What if my shipment arrives damaged or items/pieces are missing?
If you receive your shippment and suspect possible damage or missing items, you MUST:
- Clearly note the damage or missing items on the delivery receipt BEFORE you sign
- Take photos of any damaged items or packaging
- Contact us within one business day of delivery
- Keep all damaged packing materials for inspection
- Make sure to keep a copy of your delivery receipt
Damage does sometimes occur during shipping and when it does, we will go to the carrier company to get reimbursement for the damages. When you sign the delivery receipt, you take responsibility and ownership for the shipment in the condition noted on the receipt. If all or parts of your shipment is damaged and you do not note this on the delivery receipt, we CANNOT guarantee any compensation for damage.
Can you ship to Canada?
Orders that are shipped by common carrier require a broker to facilitate the import of your shipment into Canada. We will contact you before processing to inquire which company you plan on using for the broker. If you already have determined a broker, please let us know when you order.
What is "Call Before Delivery?"
When you request a "Call Before Delivery", the carrier will contact you 24 hours before the arrival of your oder to schedule a delivery appointment. Typically, a 4-hour window is provided, however this varies by carrier and destination. Selecting this option may add a day or two to your transit time. The phone number associated with your address will be used to schedule the delivery. If you are not available to accept your shipment during a scheduled appointment, you will be responsibly for any fees by the carrier or freight for redelivery. Additional fees will apply if you require a time-specific delivery in which the 4-hour window needs to be shorter.
What is "Liftgate Service"?
If you do not have a forklift to or loading dock to unload your items from the truck, you will need a liftgate and must request this when you order. There is an additional fee for liftgate service which will be noted in your shipping quote. A liftgate is a platform attached to the truck back that will lower your shipment to the ground.
We will not be responsible for the acts or omissions of carriers or packers, whether recommended by us or not. Packing and handling of purchased lots by us is at the entire risk of the purchaser, and we will have no liability of any loss or damage to such items.
We recommend that you get shipping insurance whenever available. Fedex orders cannot be shipped to PO boxes, so please ensure you include a street address. A signature is required for Fedex deliveries if the invoice is over $500.